You can set up new rules by selecting the task to which the system should switch in case of a match. The rule apply to every user who is assigned to the selected task. When the conditions change (the user starts another activity) the rules automatically switch back to the previous active task. After selecting the task, click on the icon for creating a new rule.

After clicking on the icon, set the parameters of the rule in the popup.You can enter multiple keywords in a rule with the + button and you can also define the logical relationship (AND / OR) of the combined keywords. You can also enter incomplete words by clicking on the star signs in the entry field. When the "stars" are active then they can stand for any character before or after the word and implies that several variants of the given word or fragment will result in automatic task change or logout. (If you enter "suppo*" then support, supposed, supportive, etc are also identified as keywords of the rule.) Click on the X after the words to delete an element from complex keyword conditions.

Then you can define the context where the system must identify the keywords of the rule. From the dropdown menu you can select more than place (e.g.: To, from, subject line of emails, or application and office document title, etc..) where the keywords have to be recognized to perform the task switch automatically.

You can change the view of active rules with the links above the table. You can edit or delete rules with the icons at the end of the lines. Rules can be edited in the same popup where new rules can be set up. Click save after changing any element of the rule conditions.