Reports On this page you can evaluate projects, people and performance by several built-in historic reports. Download your favorite reports with a single click Saving reports as favorites Send scheduled reports via e-mail Customize the report to see only the data that you need Executive reports Aggregate business reports Activity reports Primary data reports Download your favorite reports with a single click If you already have saved favorite report forms you can see them above the report tiles. You can create new ones by saving the setting as favorite from any of the tiles. From the chart you can download the report by a single click or switching the schedule on or off. You can send the report to the previously set recipients by clicking on the "Send now" icon. You can also edit the settings or delete the favorite report. Saving reports as favorites While customizing a report you can save it as favorite by checking the "Save as favorite" box and giving it a name. The favorite reports can be found in a chart on top of the Report menu. Send scheduled reports via e-mail When saving your reports as favorites you can also set scheduled delivery by e-mail to them. Select the schedule from the drop-down menu, select the recipients from the company or set an external recipient. The saved scheduled reports can be found in a chart on top of the Report menu. Customize the report to see only the data that you need We have grouped our reports into categories as per their complexity. The contents of the reports vary according to the access levels. Select a tile to customize the report. Set filters for the period, the project or customer and the users to customize the statistics you wonder about and finally click on the download or display button to start generating the report. There are different query options according to the report type and you are recommended to save the settings of the frequently used reports to the favorites. Most reports are available in XLSX, XLS, CSV or HTML so that you can edit them locally after downloading. Executive reports Work time KPI report In this report you can set up targets to see how the different types of work times and activities meet your targets. The report enables group leaders to assess the work of the users in terms of group members and to measure productivity to group averages and targets. Aggregate business reports Work time report It is a comparative report that can show you the divergences of active times of the users according to the device and login types and the work time balances in the different work statuses while comparing user data within the selected group. Activity reports Activity report It provides you with detailed analytics of active and inactive work times registered by the different devices on different tasks, projects and clients. The report also includes data on the used applications, the opened files and web sites against each task and also the emailing times grouped by their subjects, senders and domains. Working time by day This report enables to review the daily active time statistics of the users. The daily work time is broken down to the tasks the users worked on. Daily work time is also grouped by the type of activity (desktop, offline, mobile, office) together with the beginning and finishing of daily work. The report summary also contains the daily work time balance of the users. Project report You can quickly review the statuses of each task in projects with up-to-date planned/completed comparisons together with the total times registered for each task. The report is arranged according to the project structures and you can filter for the different tasks and users. Mobile destinations report The map contains the locations of the selected users with the name of the tasks on which the work time was registered. If available, the report also contains the uploaded mobile images, documents and the comments the user attached to the tasks. The displayed locations, including the exact address, are those positions where the users spent more than 30 minutes. GPS positions and files The mobile app usage report includes also the locations where the work time is registered on a task and it is displayed on a map for the selected user. The mobile data based report can separate the work time registered on the task from the travel time spent on reaching the work location. If available, the report also contains the uploaded mobile images, documents and the comments the user attached to the tasks. From the map you can read the time and locations of the trip including its distance, the locations where more than 30 minutes was spent including the exact address. Mobile communication report You can see the statistics of the phone calls registered for the different tasks and projects. The report contains also the work times separated for inbound and outbound calls. Email communication report You can make detailed statistics about the mailing work activities. In the reports you can see the mailing times individually, or grouped by registered on the tasks, projects and clients or you can group the report by the mail subjects, senders, and the addressee. Dashboard report Near real time summary of user activities including the tasks they are working on together with their daily work time. You can order the data by clicking on the header of the rows. System usage Shows the amount of points the company consumed during the selected period. Primary data reports The primary data reports show the users’ active work time. They documents the users’ computer activity, the work time spent on tasks, administration and meetings. Task time by day The report gives you an insight of the daily work times registered on the different tasks, projects or customers. You can see the total daily work times registered for tasks. The work times are broken down into projects, customers and tasks and they are grouped desktop, mobile, IVR and manually added work times as well. Workflow report This report will show you the work times registered for the different tasks on a time line. The report includes task category views and can be filtered for users, too. The work time settings contain both the desktop and the mobile application activities. Work time modification history This report is a timeline of the work times that the users entered or modified manually. The user view is broken down into the types of changes (new entries, edited and deleted work time entries). The report also contains the task name and the assigned time, as well as the comments attached by the users. Manual time entries Here you can list the work times that the users entered or modified manually. Only the already approved manual work time modifications are listed in the report, broken down into the types of changes (new entries, edited and deleted work time entries). The report also contains the task name and the assigned time, as well as the comments attached by the users. Employee leave report It shows the total time taken off by the users during the selected period. The report contains the registered and approved leave requests including the sick leaves. You can filter for the different leave categories and for the available vacations of the users. Recorded audio files The report include only the data of conversation recorded with the VoxCTRL application. It contains the time and length of the customer conversations, the file size and the task or customer they are assigned to. Only the authorized users can access and listen to the file directly from the report.